Shipping Policy

Last updated: 7 September 2026

Thank you for shopping with us. We are committed to getting your order to you safely and as quickly as possible.

Order Processing

Orders are generally processed and dispatched within 1–2 business days after payment has been successfully received.

Orders placed on weekends or Australian public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Shipping Within Australia

We currently offer shipping across Australia.

Standard Shipping:
Estimated delivery time: 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, and other circumstances outside our control.

Remote and regional areas may require additional delivery time.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and available shipping options.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable offer will be displayed on our website or at checkout.

Order Tracking

Once your order has been dispatched, tracking details will be provided via email or made available through your account where applicable.

Please allow up to 24–48 hours for tracking information to become active after your order has been dispatched.

Delayed or Missing Orders

While we work with trusted delivery partners, occasional delays can occur due to circumstances outside our control.

If your order has not arrived within the expected delivery timeframe, please contact us at info@fuchia.com.au and provide your order number so we can assist you.

If tracking shows that your order has been delivered but you have not received it, please check around your property and with household members or neighbours before contacting us.

Incorrect Shipping Address

Please ensure that your shipping information is correct before completing your purchase.

If you realise that you have entered an incorrect address, contact us as soon as possible at info@fuchia.com.au.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible at info@fuchia.com.au with your order number and photographs of the damaged packaging and product.

We will review the issue and work with you to find an appropriate resolution.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated date shown above.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: info@fuchia.com.au
Business: FUCHIA AUSTRALIA
Location: Australia