Shipping and Delivery Policy

FUCHIA — Shipping and Delivery Policy

Last updated: 3 October 2026

1. About Our Delivery Service

FUCHIA Pty Ltd operates an online furniture store serving customers in Australia.

We aim to provide a clear and reliable delivery experience. Delivery availability, fees and estimated timeframes depend on the product, destination and delivery service available.

2. Delivery Areas

We may offer delivery to the following areas, subject to product and courier availability:

  • NSW Metro: Eligible metropolitan Sydney suburbs and other eligible metropolitan postcodes in New South Wales.

  • NSW Regional: Regional New South Wales, subject to a delivery quote and service availability.

  • Interstate: Eligible locations in other Australian states and territories, subject to a delivery quote and service availability.

A postcode may be classified as regional or outside our standard delivery area depending on the delivery provider and the product.

Please contact us if you are unsure whether we can deliver to your address.

3. Delivery Charges

Delivery charges depend on the size, weight and number of items ordered, the delivery destination and the service required.

The applicable delivery charge will be displayed at checkout where a rate is available.

If your destination or product requires a customised freight quote, we will advise you of the applicable delivery charge before proceeding with the delivery arrangement.

Additional charges will not be imposed without an appropriate basis and disclosure in accordance with applicable law.

4. Delivery Timeframes

Estimated delivery timeframes may vary depending on stock availability, supplier processing, the destination and courier capacity.

Any delivery timeframe provided is an estimate unless a specific delivery date or commitment has been expressly agreed.

We will communicate material delivery updates or delays where reasonably practicable.

If we cannot supply your order within the agreed or legally required timeframe, we will work with you to resolve the issue in accordance with applicable law.

5. Order Processing

Orders are processed after the order has been received and payment has been authorised.

Some products may require additional supplier processing time before dispatch.

If a product is temporarily unavailable or an unexpected supply issue arises, we will contact you with an update and explain the available options.

6. Delivery Access and Customer Responsibilities

Customers must provide a complete and accurate delivery address and contact telephone number.

Before ordering, please consider whether the furniture can be safely delivered through entrances, hallways, staircases, lifts and other access points.

Please advise us in advance of any relevant access restrictions, including:

  • Stairs or multiple levels

  • Limited vehicle access or parking

  • Narrow doorways or hallways

  • Lift restrictions

  • Apartment or building delivery requirements

If special equipment, additional personnel or a different delivery arrangement is required, additional costs may apply where disclosed and agreed before the service is arranged.

7. Delivery Method

The delivery method may vary according to the product and destination.

Delivery may be completed by FUCHIA's transport arrangements, a courier, a freight company or another delivery provider.

Unless expressly included in your order, delivery does not automatically include unpacking, assembly, installation, removal of old furniture or placement in a specific room.

Please check the product listing and delivery information before purchasing if you require these services.

8. Receiving Your Order

Please arrange for someone to be available to receive the delivery at the agreed time.

Where possible, inspect the packaging and furniture when delivered.

If the product appears damaged, take photographs and contact us promptly with your order number and details of the issue.

Please retain the packaging and any relevant delivery documentation while the issue is being assessed.

Reporting damage promptly helps us investigate, but it does not remove or restrict your rights under Australian Consumer Law.

9. Missed Deliveries and Redelivery

If delivery cannot be completed because the customer provided incorrect details, no one was available to receive the order, or the delivery location was inaccessible, the delivery provider may need to arrange another delivery attempt.

Any redelivery or storage charges will be assessed according to the circumstances and any applicable terms disclosed before the order was placed or the additional service was agreed.

We will communicate any applicable charges before arranging a chargeable redelivery.

This section does not limit rights available under applicable law.

10. Delays and Circumstances Beyond Our Control

Delivery may be affected by severe weather, transport disruptions, road closures, supplier delays or other circumstances beyond our reasonable control.

If a significant delay occurs, we will provide an update where reasonably practicable and discuss available options.

Nothing in this section removes any rights you may have if an order is not delivered as required by law.

11. Delivery Issues and Consumer Rights

If your order has not arrived, arrives damaged or does not match your purchase, please contact us.

We will investigate the issue and work towards an appropriate resolution.

Your rights under Australian Consumer Law continue to apply, including any applicable rights to a refund, replacement or other remedy.

12. Contact Us

For delivery enquiries, please contact:

FUCHIA Pty Ltd
ABN: 98 702 256 862
Email: hello@fuchia.com.au
Website: https://www.fuchia.com.au/

Please include your order number, delivery address and a description of your enquiry.